Experience design is everywhere.
All experiences have one thing in common. People. Their emotions, their needs, and their connections with the world around them. As an experience designer with over 15 years of practice, my passion is understanding those people and making their lives richer through every interaction.
Expertise
AI
Ethics and guardrails
After observation of an internal need for missing documentation, reached out to teams in the AI space to combine their recommendations along with UX’s into a single area with good information architecture applied.
Non-chatbot genAI
Originally a dev PoC rather than a product-ask, pushed an experiment around more creative and impactful AI use into a full project by coordinating with Applied AI teams.
AI entity distribution
Worked with PMs and devs to collapse many AI catalogs into a single source of truth that could support all of engineering.
Evals for MCPs, skills and agents
In concert with developers, created automated and manual testing for AI quality.
Design Practice
Design system creation
Built a company design system from scratch as a developer and designer for 5 years, including several design, testing, and codebase overhauls.
UX Research
Have run interviews, collected jobs to be done (jtbd), wrote survey questions with minimized bias, done card sorting, and more.
Mentoring
Managed design reviews, individual coaching, and ran workshops on practices from practical ethical design to effective communication.
Accessibility
Championed accessibility practices to the business as both a designer and a front-end developer.
Product
Workflow improvement
Reimagined a dozen existing flows into a single new one for partner product certification, then implemented with stakeholders from the many teams supporting those processes.
Net new product creation
Designed a wildly successful product to support companies through the initial implementation of the ACA through collaboration with tax experts.
Interface simplification
Collapsed a complex filtering system in a Payroll app into a when-needed approach, freeing up more space for critical information to be displayed.
Identity management for companies
Created navigation for complex businesses to handle geographic and tax-distinct groups as well as the ever-changing people working at them.
